Dear Valued Clients,
RACER’s management have been awaiting informed direction from the government and health authorities who are currently calling for increased social distancing and encouraging Canadians to stay home.
Following the most recent government recommendations, RACER will be only taking orders, delivery requests, and inquiries via email. Likewise, merchandise pick-up is only by appointment, effective immediately. RACER will not be allowing visitors to enter the premise without any appointment. Also, starting March 30, 2020, RACER’s factory will only be open from Mondays – Thursdays with extended hours of operations, in exchange of Friday’s operating hours. RACER will not have any scheduled deliveries on Fridays, until further notice. Nonetheless, RACER’s office will continue to work remotely from home, on Fridays, to accommodate any urgent requests or inquiries, via email.
RACER has been closely monitoring the development of the COVID-19 outbreak, and while the risk to Canadians and the general public still remains low, RACER has chosen to mitigate further risk to the staff by reducing any chance of contracting the virus within the office.
In lieu of this, RACER apologizes in advance for any delays in response to emails due to the high volume of request and limited staff working with these request. RACER also encourages advance placement of orders specifying requested ready or delivery dates, to avoid delays due to possible scarcity of raw materials.
RACER thanks you for your understanding and continued support during this unprecedented time.
For Pick-Ups, our office is open from 9AM – 12NN and 1PM – 3PM
For Deliveries, our warehouse is from 7AM – 12NN and 1PM – 3PM
No Pick-Ups or Deliveries during Lunch Break 12NN – 1PM